Reference

Terms That Govern Your mahasatta Account

Every account on mahasatta operates under a clear legal framework — covering how we collect data, how your account is protected, and what rights you hold as an…

Jurisdiction-Dependent AccessData Protection PolicyAccount Holder RightsCookie Usage DisclosureContact & Dispute Paths
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mahasatta Terms That Govern Your mahasatta Account
LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about how our terms apply to your account, need to raise a dispute, or want to request a change to your…

Email Legal Support Send detailed legal or data-related queries to our dedicated legal inbox.
Live Chat Triage Start on live chat to confirm the right channel for your concern.
Written Postal Notice For formal legal notices, written correspondence addressed to our registered legal department is accepted.
HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security

mahasatta takes a structured approach to the data we hold on your account — from how long we keep transaction records to how cookies interact with your session.

Data Retention Policy

Transaction records, identity documents and account activity logs are retained for the period required by applicable financial and legal obligations…

Cookie Usage

We use session cookies to keep your lobby state between page loads, and analytics cookies to understand which games and…

Account Security Practices

Your account password is stored as a salted hash — we do not hold it in plain text and our…

Third-Party Data Sharing

We share only the minimum data required with payment processors such as UPI rails, Paytm and PhonePe in order to…

Requesting Data Changes

You may request a copy of the personal data we hold, ask for corrections, or request deletion where no legal…

Dispute and Escalation Process

If you disagree with a decision made on your account — including a transaction outcome, an account suspension or a…

Common Questions About Your Account Rights

We have gathered the questions our account holders ask most often about legal terms, data rights and jurisdictional access. Each answer reflects the actual policy we operate under, not a general template response.

Whether you can access and use mahasatta depends on the laws in your specific state or region. Access is available only where local law permits. We recommend confirming that online gaming activity is lawful in your location before creating an account.

We collect your name, date of birth, email address, phone number and payment method identifiers such as UPI handles or Paytm-linked details. Identity documents may be requested during the KYC verification step before withdrawals are processed to your account.

Retention periods depend on the type of data and the legal obligations that apply in your jurisdiction. Transaction records are typically held for a minimum of five years. After the required period, data is deleted or anonymised in a scheduled maintenance cycle.

Yes. Email the legal support channel with your account ID and a clear data-access request. We will compile and send a structured report of the personal data we hold within 14 working days, or explain if any portion cannot be disclosed under applicable law.

Send a written dispute to our legal email with your account ID, the decision you are contesting and the outcome you are seeking. We acknowledge within 48 hours and aim to resolve within 14 working days. Where local law provides for regulatory escalation, we will note the appropriate body in our response.

You may request account closure and data deletion at any time. Where no legal retention obligation prevents it, we will delete your personal data. Transaction records required under financial regulations will be anonymised rather than deleted and held for the mandatory period before permanent removal.

Payment method identifiers such as UPI handles and PhonePe-linked numbers are removed from our active systems upon account closure. Any copies held by payment processor partners are subject to those processors' own data retention terms, which we have no authority to override on your behalf.

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